These Terms and Conditions ("Terms") govern the use of services provided by Gentle Touch Mobile Phlebotomy Services ("we," "our," "us"). By scheduling an appointment or using our services, you agree to be bound by these Terms.

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1. Services Offered

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We provide professional mobile phlebotomy services, including blood collection at the convenience of the client’s chosen location (home, office, senior facility, etc.).

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2. Appointment Scheduling

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• Clients must schedule appointments in advance through our website, mobile app, or by phone.

• Same-day appointments are subject to availability and may incur an additional fee.

 

3. Cancellation Policy

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• Clients must cancel or reschedule appointments at least 24 hours in advance.

• Failure to cancel within the required time frame may result in a cancellation fee.

 

4. Payment

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• Payment is due at the time of service.

• We accept cash, credit/debit cards, and electronic payments.

• Prices are disclosed at the time of booking and may vary based on the services rendered.

 

5. Privacy

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• We adhere to strict confidentiality protocols to protect client privacy.

• Personal information and medical records are handled in accordance with HIPAA regulations.

 

6. Safety

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• Our phlebotomists are trained professionals who follow strict safety protocols to ensure a sterile and hygienic environment.

• All equipment and supplies are single-use and properly disposed of after each appointment.

 

7. Client Responsibilities

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• Clients are responsible for providing accurate health information, including any medications they are currently taking.

• Clients must follow any pre-test instructions provided by our staff to ensure accurate results.

 

8. Minors

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• A legal guardian must accompany minors during blood collection procedures.

• Consent forms must be signed by a parent or legal guardian before the procedure.

 

9. Insurance

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• We do not directly bill insurance companies.

• Clients are responsible for submitting claims to their insurance provider for reimbursement.

 

10. Liability

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• While every effort is made to minimize discomfort and risks associated with blood collection, clients acknowledge that there may be inherent risks.

• We are not liable for any adverse reactions or complications that may arise during or after the procedure.

 

11. Feedback

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• We welcome feedback from our clients to continually improve our services.

• Clients can share their experiences and suggestions via email or through our website.

 

12. Modification of Terms

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• These terms and conditions are subject to change without prior notice.

• Clients are encouraged to review these Terms periodically for updates.

 

By scheduling an appointment with Gentle Touch Mobile Phlebotomy Services, you agree to adhere to these Terms and Conditions.